JT Recruit
Date Posted
June 14th 2022
Job ID
ASSRECPMAN
Type
Permanent
Location
Melton Mowbray
Salary & Package
£24,000 - £26,000 + Benfits
E-mail Enquiries
jemma@jtrecruit.co.uk

Full Job Description

Assistant Reception Manager

Do you want to work for a multi-award-winning, privately owned luxury 4* hotel?

Do you have a minimum 2 years’ experience in hotel type operation?

Then look no further ..... 

My client is looking to recruit an Assistant Reception Manager to join their team on a permanent basis

Working 39 hours per week, 5 days out of 7 between 7.00am - 10pm on a rota basis including 2 weekends.

This job description sets out the current duties of the job role that may vary from time to time without changing the general character of the job role or the level of responsibility entailed.

JOB SUMMARY

This position assists the Reception Manager in the administration and control of all reception duties. Assuming responsibility for the day-to-day operation, ensuring all guests receive a warm, polite and efficient service. To support and motivate the team, ensuring high standards and professionalism from all staff.

Skills and Knowledge

* Solid communication skills (verbal, listening, writing).

* People skills.

* Innovative.

* Pro-active and reliable.

* Knowledge of front of house operational systems (as at 2021 Millennia Hotel)

* Supervision of team members

* Strong administration skills

The following are specific responsibilities and contributions critical to the successful performance of the position:

Operational and Administration tasks

  • To ensure that arrival and departure procedures operate smoothly and professionally.
  • Delegation of tasks with culture of “inspect what you expect”
  • To induct new starters
  • Investigates and resolves fundamental issues impacting the smooth delivery of front office responsibilities.
  • Ensures an atmosphere that supports exceeding guest expectations.
  • Effectively responds to and resolves guest problems and complaints.
  • Ensure ongoing training.
  • To follow all Reception procedures and systems
  • To continually monitor and audit front of house procedures, recommending and implementing new ideas to improve and develop the quality of the service.
  • To assist the Manager in the recruitment of new staff where necessary.
  • To ensure the departmental manual is kept up to date.
  • Obtain full working knowledge of Hotel system (currently Millenia Hotel as of June 2021)
  • To follow security guidelines laid down by reception in terms of using the safe, money drawer and being responsible for the keys.
  • To provide daily, weekly, monthly revenue statistics with detailed explanations of any unexpected results.
  • If required, check guests into the computer system correctly ensuring charges and deposits are correctly apportioned, thus balancing the system.
  • Help maintain a safe working environment for all
  • Ensure that guest’s requests are handled correctly, fully documented and information is efficiently communicated to other departments where necessary.
  • Ensure reception areas and personal appearance is kept to the highest level at all times.
  • To undertake 3 month reviews with new starters
  • To produce the Spend per Head figures weekly and distribute to the relevant Personnel.
  • Ensure shift reports are fully completed, shift is finished correctly and handed over to the next shift both verbally and written in the handover book.
  • To ensure the daily banking is complete and up to date, ensuring all errors are pointed out to the correct departments
  • Participates in daily meetings and models desired service behaviours in all interactions.
  • Reviews guest satisfaction results.
  • Gone Bills are prepared and all the paperwork is complete and unsettled accounts are investigated
  • To deal with all invoices ensuring accuracy.
  • Deal effectively with payments and chase where necessary.
  • Provide regular updates for Reception Manager regarding balances.
  • To liaise closely with the Marketing department and the Reception Manager in order to establish smooth running operation of all competitions both in terms of detailed instructions and billing procedures.
  • Attend training as required to continue to develop.
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