JT Recruit
Date Posted
January 11th 2022
Job ID
DRDGA1
Type
Permanent
Location
Derby DE24
Salary & Package
£21 - £23k per annum
E-mail Enquiries
becky@jtrecruit.co.uk

Full Job Description

Bilingual Customer Service Advisors

Our client is a market leading brand name in vehicle and lifestyle accessories.  The company operates internationally and continues to expand rapidly due to strong demand for their premium quality products.  They sell online via their in-house developed e-commerce platform and other online sales channels alongside selling to vehicle manufacturers/importers, car dealerships and distributors worldwide.

Due to continued expansion, they are looking for an experienced Customer Services Advisor to join the team.  Ideally you will have a background in both B2B and B2C customer service environments and have be fluent with the English language, together with either German, Dutch, French or Spanish.

This is an exciting position for a confident and experienced person who is organised, diligent and proactive.

This role will report to the Customer Services Manager / Overseen by the Operations Manager.

 

You will need to have very good communication skills, combined with a proven customer service working.

 

Experienced in dealing directly with new and existing B2B clients on an assigned account basis, supporting accounts internally.  Alongside will be some B2C support of emails and other communications for our markets.

Order processing, enquiry handling and working with the various teams within the organisation to ensure a high level of service to our customers.

Have a minimum of 2 years’ experience combined in a similar role.  Having some telesales / telemarketing experience would also be beneficial.

 

An understanding of using ERP systems, ideally Sage200 would be useful, but not essential, as full training will be given.

Experience of using CRM / Email ticketing systems would be beneficial, but again not essential.

We are looking for a ‘Continuous Improvement’ attitude.

 

40 Hours per week, hours between: 06:00 – 20:00 / Current working hours 08:30 to 17:30

 

If you are driven, creative, achievement orientated then you'll feel at home here.

Salary:                   £21K+ dependent upon experience.
Start date:           ASAP

Duration:             Permanent

 

We want to hear from you should you have the attributes we are looking for, please forward your CV to Becky at JT Recruit.

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