JT Recruit
Date Posted
March 20th 2019
Job ID
Derby City Centre
Salary & Package
£10.07 per hour
E-mail Enquiries
Job Expired

Full Job Description

Call Handler

Do you understand the needs of older and vulnerable people?

Have you experience in a call centre?


Then we’d like to hear from you….

JT Recruit are working in partnership with a local Authority in Derby who are looking to appoint a temporary call handler to join the team.

This department is a telephone based 24-hour 7 days a week emergency monitoring and response service, which ensures that vulnerable people have access to support whenever they need it through linked equipment installed in their own homes. 

As part of the team you will provide an emergency response service helping to lift uninjured customers with the use of lifting equipment. Other duties will include installing and maintaining emergency call equipment in customer’s homes and call handling, so you need to have the ability to deal with distressing and difficult situations in a calm, sensitive and tactful manner. 

You must be highly committed and motivated, as well as being IT literate (including the use of Word) as you will be maintaining and updating computerised client information systems, as well as programming Telecare equipment. 

Excellent communication and interpersonal skill are essential, as is the ability to work both on your own initiative and as part of a team. 

You will deal with individual customers, providing advice and assistance including in an emergency.

To be able to respond to emergency situations you must have the ability to drive. You will have the use of a vehicle whilst at work. 


You will also need to provide a DBS check that has been issued within the last 12 months, references to cover the last 2 years and valid Right to Work paperwork.

This is a temporary position, 32 hours per week consisting of x4 8 hour shifts, Thursday – Sunday 16.00hrs-00.01hrs.

Please forward your application to Becky.

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