JT Recruit
Date Posted
June 9th 2022
Job ID
DRDGN1
Type
Temporary leading to permanent
Location
NG6
Salary & Package
£17.79 per hour
E-mail Enquiries
becky@jtrecruit.co.uk

Full Job Description

Customer Liaison Officer

Have you the knowledge of current social housing needs?

If so, Becky at JT Recruit would like to discuss new opportunity for a long-established Housing association who house and support people in the East Midlands region.

This is a fantastic place to work and if you are looking for personal development and career progression then apply today!

We are URGENTLY looking to appoint a Contract Administrator on a temporary basis, although a permanent position is available for the right candidate.

If you have previously worked in a customer facing role similar to a customer liaison officer./complaints role, you will settle well into this role.  You will be required to work under pressure and be well organised, able to manage customer expectations and ensure commitments are honoured. Capita Open housing experience would be a bonus.

If you are confident, able to challenge and be assertive then please apply.

Purpose

To provide an inclusive and comprehensive contract support service to the Technical Services team to ensure effective delivery of the repairs and planned works contract to the Housing Group and clients to ensure excellent customer service.

Main responsibilities

Support the Contract Administration Manager to ensure the effective delivery of contracted repairs and planned services.

Support with the administration of procurement of services via traditional tenders or frameworks in line with company policy and procedure; assist in producing and monitoring KPIs and taking necessary action to ensure the agreed standards are achieved.

 

Contribute to the maintenance and development of Departmental Operational Plans; producing standard operating plans for area of work.

Liaise with the planning team on arranging the of post inspection of completed works and H&S inspections

Ensure timely collation of handover packs and information for planned works

Provide administrative support to service area managers as required including but not limited to:

Supporting with contract administration from inception to satisfactory completion

Organising of operational and core group meetings including producing action logs and minutes

Liaising with contractors for completed jobs not invoiced

Proactively manage works in progress orders with contractors

Updating computerised and manual maintenance records relating to service area in line with departmental procedures                       

Support service area managers to monitor and report on designated budgets; providing information that would support in compilation of departmental budgets.

Assist in the variation and contract payment processes in line with contracts and Housing Group financial policies.

Provide administrative support for complaints

Update databases and support the departmental managers in the preparation of accurate reports and performance information

Assist with ensuring that programmes of work are communicated to stakeholders in advance of works being carried out.

 

Hours of work are Monday – Friday 09.00-17.30hrs, based at NG6 offices.

If so, Becky at JT Recruit would like to discuss new opportunity for a long-established Housing association who house and support people in the East Midlands region.

This is a fantastic place to work and if you are looking for personal development and career progression then apply today!

We are URGENTLY looking to appoint a Contract Administrator on a temporary basis, although a permanent position is available for the right candidate.

If you have previously worked in a customer facing role similar to a customer liaison officer./complaints role, you will settle well into this role.  You will be required to work under pressure and be well organised, able to manage customer expectations and ensure commitments are honoured. Capita Open housing experience would be a bonus.

If you are confident, able to challenge and be assertive then please apply.

Purpose

To provide an inclusive and comprehensive contract support service to the Technical Services team to ensure effective delivery of the repairs and planned works contract to the Housing Group and clients to ensure excellent customer service.

Main responsibilities

Support the Contract Administration Manager to ensure the effective delivery of contracted repairs and planned services.

Support with the administration of procurement of services via traditional tenders or frameworks in line with company policy and procedure; assist in producing and monitoring KPIs and taking necessary action to ensure the agreed standards are achieved.

 

Contribute to the maintenance and development of Departmental Operational Plans; producing standard operating plans for area of work.

Liaise with the planning team on arranging the of post inspection of completed works and H&S inspections

Ensure timely collation of handover packs and information for planned works

Provide administrative support to service area managers as required including but not limited to:

Supporting with contract administration from inception to satisfactory completion

Organising of operational and core group meetings including producing action logs and minutes

Liaising with contractors for completed jobs not invoiced

Proactively manage works in progress orders with contractors

Updating computerised and manual maintenance records relating to service area in line with departmental procedures                       

Support service area managers to monitor and report on designated budgets; providing information that would support in compilation of departmental budgets.

Assist in the variation and contract payment processes in line with contracts and Housing Group financial policies.

Provide administrative support for complaints

Update databases and support the departmental managers in the preparation of accurate reports and performance information

Assist with ensuring that programmes of work are communicated to stakeholders in advance of works being carried out.

 

Hours of work are Monday – Friday 09.00-17.30hrs, based at NG6 offices.

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