JT Recruit
Date Posted
May 13th 2022
Job ID
Glenfield, Leicester
Salary & Package
E-mail Enquiries

Full Job Description

Customer Service Agent

Our local authority are looking for customer service agents to join them on a temporary basis.

Working hours: Monday to Friday – 9am until 5pm

This role will be to support the department during seasonal and peak months by handling incoming and outbound calls and contacts from internal and external customers, including (but not limited to): service users, concerned family and friends, professionals, members of the public, organisational bodies, and councillors. To assist customers across a limited and small range of council services by providing information, recording service requests, or by ensuring that they are signposted to the right place.  To gather sufficient customer information that enables the Council to respond efficiently.  To take ownership and responsibility of a query to resolve on one contact where possible, ensuring the needs and expectations of the customer are met.  

Previous call centre or customer service experience is essential.

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