Full Job Description

Income Officers

Do you have experience of dealing directly with customers on debt recovery/financial matters?

Available ASAP?

 

If so, Becky at JT Recruit would like to discuss this role with you.  She is looking for experienced Income Officers to join a Local Authority in Oldbury on a temporary ongoing basis.

The Service is responsible for managing, monitoring, and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine effective recovery and arrears with the provision of a high-quality customer-focused advise, assistance and support service.

Your new role As an Income Officer you will contribute to the provision of an efficient and effective customer focused Income Management Service. To ensure prompt and appropriate action is taken to control and recover outstanding former tenant debt, current garage debt, and low level/statistic current tenant arrears.

You will also undertake clerical and legal administrative duties when required by the service. You will identify and effectively monitor all accounts within your area of responsibility including taking payments and taking appropriate action in accordance with established procedures.

When required, resolve low level/static current tenant debt. You will also recommend cases for write-off in line with the council’s write-off procedure.

This is a full time position that offers hybrid working after a 6-8 week training course, which will be office-based.

Ideally you will have experience of income or debt recovery and have excellent communication and customer service skills, be able to work under minimal supervision and be highly organised.

This is an immediate start, and 2 references from your 2 most recent employers will be required to complete registration and to process your application to the next stage.

For a full job description, apply today – Start dates November 2023

 

We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.

J T Recruit are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job

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