Full Job Description

Income Recovery Officers

Do you have 2 years’ experience of working with rent arrears / income collection environment?

Have you experience in overseeing debt caseloads?

 

If so, Becky at JT Recruit would like to discuss this role with you.  She is looking for experienced Income Recovery Officers to join a Local Authority in Oldbury on a temporary ongoing basis.

This is a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity.  The team is responsible for managing, monitoring, and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with the provision of high-quality customer-focused advice, assistance, and support service.

You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts.

You will be required to contribute to the provision of a high quality, customer focused Income and Money Advice Service with a focus on prevention and tenancy sustainment.

You will build effective professional relationships with customers and stakeholders, always maintaining professionalism.

Undertake all aspects of income and debt recovery casework in accordance with relevant procedures, ensuring that action is prompt and appropriate utilising all avenues of recovery including but not limited to letter, telephone, SMS messaging, e-mail and home visits.

Prepare cases for submission to Court and represent SMBC in the County Court on possession and eviction cases as required.

To be fully conversant with County Court procedures including liaison with Court officials, Bailiffs, and Legal Services as required.

Able to evaluate the financial position of customers who have an outstanding debt and are finding it difficult to make payments, to provide customers with practical support and advice to clear their debt, manage and budget their income to sustain their tenancy, referring customers to internal and external support/advice agencies where appropriate.

Provide initial advice on housing benefit/universal credit and other welfare benefits liaising with and making referrals to the relevant agencies, ensuring that regular updates are obtained to secure an effective outcome.

This is a full-time position that offers hybrid working after a 6-8 week training course, which will be office-based.

Ideally you will have experience of income/ benefits or debt recovery and have excellent communication and customer service skills, be able to work under minimal supervision and be highly organised.

This is an immediate start, and 2 references from your 2 most recent employers will be required to complete registration and to process your application to the next stage.

For a full job description, apply today – Start dates November 2023

 

We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.  J T Recruit are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job

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