JT Recruit
Date Posted
May 22nd 2019
Job ID
Salary & Package
£14.46 - £15.81 per hour dependent on experience
E-mail Enquiries
Job Expired

Full Job Description

Pay & Benefits Team Leader

Overall Purpose of Role:

To oversee and manage the operation payroll activity and associated staffing resources. Ensuring employees of the council and external customers are paid accurately and on time. All in accordance with statutory legislation, local conditions of service and relevant policies and procedure.


Key Contacts & Purpose: 

Council staff  and external customers; dealing with the more complex or contentious pay, benefits, pension queries or over/under payments issues negotiating and agreeing payment plans, etc.


Council staff, providing advice and guidance on pay entitlement  eg: maternity pay and benefits, statutory and occupational sick leave

Council Staff; Identifying and influencing system development to improve performance and maximise efficiency

Other council managers, HR officers and staff – liaising and regularly working with to resolve specific issues, changing of procedures, etc.

Own staff –training, motivation and mentoring as issues and situations arise.


Main Duties/Key Tasks

Investigates and resolves the more complex and contentious issues that cannot be resolved by other team members or from other departments.

Manages supports and develops an establishment of approximately 9 staff ensuring their performance is robustly managed and changes to pay are undertaken timely and accurately.

To be the expert in giving advice, guidance and training on pay and staff benefit related subject to staff within the service

Develops rapid and efficient resolution of “how to” FAQ’s questions using scripts, policies and desk top procedures to promptly resolve queries from internal and external customers

Provides advice and support on the corporate and client self- service module

Produces reports and written information to a wide range of customers and staff.

Manages the monthly payroll processing cycle and associated exception reports up to when the final payroll calculation is required, in accordance with the agreed timetable.

Works with the wider payroll team, external customers and HR community in dealing with enquiries

Reviews, acts and reports on the performance provided through feedback, KPI’s and target setting.

Supports projects and major change initiatives that affect their own area.

Assists with planning and implementing disaster recovery procedures

Other miscellaneous tasks associated with the role


Responsibilities & Objectives:

To be the expert in giving advice, on pay and staff benefit related queries to internal and external customers.

To ensure employee and customer pay records up-to-date in accordance with managers and external customer’s requests, corporate guidelines and statutory regulations.

To ensure that the team’s processes are in line with current policies and continually developed to deliver increased productivity and efficiencies and to maintain a high standard of service.

To ensure the service is delivered in accordance with corporate and statutory requirements.

To ensure that staff are trained to deliver a high standard of customer service, including the ability to deal with contentious and challenging situations

To keep up to date with changes in legislation, statutory requirements, subject related case law, information storage and data protection guidelines

To keep up to date with internal and external related terms & conditions, policies and procedures and be responsible for making changes to processes when required

To ensure the relevant service procedures and practices exist and continually look for opportunities to improve and channel shift processes to bring about efficiency for customers and service.

Able to re-design processes and electronic forms to increase the efficiency of the service and in line with policies and procedures

To ensure all allocated resources manage customer privacy where appropriate including confidentiality and protection of sensitive data.

Must follow, implement and promote the council's policies and procedures relating to all areas of employment and service delivery.

Able to deal with people professionally at all levels and from a variety of backgrounds.

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