JT Recruit
Date Posted
February 7th 2019
Salary & Package
E-mail Enquiries
Job Expired

Full Job Description

Responder/Call Handler - Care sector

Are you a talented call handler professional with a proven track record of helping the elderly and vulnerable across the Healthcare sector? Our client is looking for a self-motivated, self-starter people focused call handler/responder to join the team. This is an ideal role for someone who wants to develop their skills working with Derby City Council , with a hands-on approach.


Our client based in derby is a telephone based 24/7 emergency monitoring and response service, which ensures that vulnerable people have access to support whenever they need it through linked equipment installed in their own homes.


As part of the Derby City Councils team you will be trained to provide call handling and act as the emergency responder. Emergency response includes helping to lift uninjured fallers using specialist lifting equipment and carrying out safe and well checks on customers in their own homes. You will also be trained to install and maintain emergency call equipment.


You need to have excellent communication and interpersonal skills with the ability to deal with distressing and difficult situations in a calm, sensitive and tactful manner.

You also need to have an understanding of the needs of older and vulnerable people and be IT literate.

To be able to respond to emergency situations you must hold a full driving licence and have the ability to drive. You will have the use of a Council vehicle whilst at work.


Key attributes we are looking for:

•The ability to work as part of a team

•The ability to build strong connections and relationships with colleagues and clients

•An ability to achieve challenging performance goals, to manage complex projects and work to tight deadlines under pressure

•A good sense of humour with a fun outlook on life, appreciating the importance of a work-life balance



Night shift - Monday to Friday working midnight to 06:00 am

Day shift - working 5 days out of 7 including occasional weekends 09:00am to 15:00pm


If you think you have what it takes and fancy this new challenge, please submit a cover letter as to why you would be a good candidate and provide a current CV. This is your chance to shine so please utilise this opportunity!


Good luck!

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