Council Tax Assistant
Council Tax Assistant
Department: Finance
Division: Revenues, Benefits & Exchequer Services
Are you an organised and customer-focused individual looking for a new challenge in a finance-based role?
Becky at JT Recruit is seeking a Council Tax Assistant to provide exceptional service in the billing, collection, and recovery of Council Tax on a temporary basis for a Local Authority based in Derby. You will also have the opportunity to support other areas, such as Business Rates, when required.
About the Role
As a Council Tax Assistant, you will play a vital part in delivering an efficient and effective service to internal and external customers. Your responsibilities will include:
• Maintaining and updating computerised records and systems in line with local and national policies.
• Responding to customer inquiries via telephone and correspondence, ensuring a high standard of service.
• Taking payments over the phone and making payment arrangements with customers.
• Signposting customers to appropriate financial and budgeting resources.
• Assisting in the development and implementation of new systems and procedures to improve service delivery.
• Contributing to the induction and training of new and existing employees.
You will also be involved in reviewing and enhancing processes, ensuring compliance with financial regulations, health and safety standards, and equality policies.
What We’re Looking For
• Have excellent communication and customer service skills.
• Be detail-oriented and comfortable working with computerised systems.
• Possess the ability to handle sensitive financial information with discretion.
• Be proactive in identifying opportunities for service improvement.
• Demonstrate a collaborative approach when working within a team environment.
Hours are Monday – Friday 08.30-17.00
Pay £ 13.26 per hour
Why Join Us?
This role offers an opportunity to make a real difference in providing critical services to the community. You will be part of a dynamic team dedicated to delivering exceptional standards in public service. Training and support will be provided to help you succeed and grow in this role.
If you are motivated by making a positive impact and have the skills and experience to excel in this role, Becky would love to hear from you!
Becky is a recruitment professional based at the Derby office and has been servicing the Public Sector since 2002, she focuses on building strong relationships and is dedicated to providing an excellent service and is highly motivated by the people she works with and the people she places. Contact 01332 743438 or email becky@jtrecruit.co.uk
JT Recruit Derby Branch Recruitment & Employment Confederation Member
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