Customer Service Administrator

My client is a prestigious engineering company based in Loughborough are looking for Customer Service Administrator to join them.

Working full time hours:

• • Monday – Thursday: 7:00am-4:00pm
  • Friday: 7:00am-1:00pm

Duties and responsibilities:

• Transferring data from paper formats into computer files and database systems
• Verifying data by comparing it to source documents
• Retrieving data from the database of electronic files as requested
• Collecting information from customers and clients
• Entering data into the central database
• Maintaining and updating the database system as necessary
• Evaluating and approving Purchase Orders and Sales Orders
• Troubleshooting and investigating customer questions or resolving complaints
• Identifying and assessing customers’ needs to achieve satisfaction
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Taking the extra mile to engage customers
• Effective communication with colleagues and managers
• Flexibility to help out in other departments when required

Skills and qualifications:

• Impeccable attention to detail
• Working knowledge of computers and spreadsheets
• Strong ability to work accurately
• General administration skills
• Excellent verbal and written communication skills
• Ability to multi-task, prioritise, and manage time effectively
• Strong work ethic
• Highly committed with a drive to perform
• Team player with the ability to work independently

Our Story

Welcome to JT Recruit, where the pursuit of excellence in recruitment has been our driving force for over two decades. Our story is one of passion, dedication, and an unwavering commitment to connecting exceptional talent with thriving businesses.

Our Beginning

Established in 1999, JT Recruit has deep roots in the world of recruitment. With over 50 years of combined experience in the industry, our founders have laid the foundation for a successful journey. They envisioned a better way to address the recruitment challenges faced by job seekers and employers.

Our Mission

From the very beginning, our mission has been clear: to bridge the gap between talent and opportunity. We are more than a recruitment agency; we are matchmakers, seeking out the perfect union of skills and roles. We understand that every job seeker is unique, as is every employer, and we thrive on finding the common ground that leads to success.

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