Customer Service Advisor

Exciting Opportunity: Customer Service Advisor – Home Adjusting Team
Location: Glasgow | Immediate Start Available

Are you passionate about providing exceptional customer service and eager to grow within a global organisation? If so, we have the perfect opportunity for you!

JT Recruit is partnering with a prestigious global company to fill several temporary Customer Service Advisor positions within their dynamic Home Adjusting team. In this role, you will play a pivotal part in assisting customers through the claims process, ensuring a smooth and supportive experience every step of the way.

Key Responsibilities:

As a Customer Service Advisor, you will:

• Serve as the main point of contact for customers and stakeholders during the claims process
• Provide top-tier customer service on each call, delivering timely and accurate information
• Record claim details with attention to accuracy and detail
• Set clear expectations, ensuring customers know what to expect throughout their service journey
• Handle difficult conversations with empathy, maintaining a calm and professional demeanour
• Work alongside the Home Adjusting team, collaborating with various departments to deliver seamless service

What We’re Looking For:

To thrive in this role, you should have:

• Previous experience in a customer service office environment
• Outstanding communication skills, both written and verbal, enabling you to engage with policyholders, insurers, contractors, and more
• A positive, can-do attitude with a desire to make a real difference in customers’ experiences
• An empathetic and patient approach to difficult situations

What You’ll Gain:

• Comprehensive training to equip you with the specific skills needed to succeed
• The opportunity to develop expertise in domestic claims management
• Ongoing support within a global organisation that values growth and teamwork

Why Join Us?

• Competitive salary and benefits
• A supportive, collaborative work environment
• Office based, full time hours
• A chance to make a real impact in the lives of it’s customers

If you’re detail-oriented, empathetic, and eager to take on a new challenge in a rewarding customer service role, this is an opportunity you won’t want to miss!

Apply now to becky@jtrecruit.co.uk or call 01332 743438 and speak with Becky at JT Recruit to learn more about this fantastic opportunity!

We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.

J T Recruit are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job

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