Housing Assistant

  • Date Posted:June 24th 2024
  • Job Reference:HOUSINGASS
  • TypeTemporary
  • LocationCoalville, LE67
  • Salary & Package£13.29ph - £15.75ph

Our local authority are looking for a Housing Assistant (Housing Benefits and Planning) to join them on a temporary basis.

Location – LE67

£13.29ph – £15.75ph

Office working role.

Ideally, the candidate must have experience of working in Social Housing.

Core responsibilities:

To provide the first point of contact for customers in relation to all aspects of Housing Management and provide administrative support to the Housing Management team.

  • Daily contact with tenants and their representatives concerning any aspect of Housing Management and conditions of tenancy.
  • To have knowledge of policies and procedures for dealing with breaches of conditions of tenancy, particularly anti-social behavior and rent arrears in order to assist the Housing Officers to provide advice and information to customers.
  • To undertake all aspects of the Right to Buy and Mutual Exchange cases, including the property inspection.

Additional responsibilities:

  • To always see the service through the eyes of the customer and make suggestions for improvement where appropriate
  • To carry out duties efficiently and effectively
  • To constantly challenge own performance and make improvements
  • To help build pride, passion and reputation for NWLDC
  • To participate in the Council’s appraisal scheme and to undertake any necessary training and development as identified for the job role
  • To ensure high standards of health and safety practice are maintained in accordance with council policy, including the health and safety and welfare at work of themselves and colleagues.
  • To promote the Council’s Equality and Diversity Policy to ensure service provision and employment practices are non-discriminatory.
  • To undertake any other reasonable tasks appropriate to the grading of the post and as required by the line manager
  • To assist in the event of a civil emergency in any way as instructed

Location – LE67

£13.29ph – £15.75ph

Office working role.

Ideally, the candidate must have experience of working in Social Housing.

Core responsibilities:

To provide the first point of contact for customers in relation to all aspects of Housing Management and provide administrative support to the Housing Management team.

  • Daily contact with tenants and their representatives concerning any aspect of Housing Management and conditions of tenancy.
  • To have knowledge of policies and procedures for dealing with breaches of conditions of tenancy, particularly anti-social behavior and rent arrears in order to assist the Housing Officers to provide advice and information to customers.
  • To undertake all aspects of the Right to Buy and Mutual Exchange cases, including the property inspection.

Additional responsibilities:

  • To always see the service through the eyes of the customer and make suggestions for improvement where appropriate
  • To carry out duties efficiently and effectively
  • To constantly challenge own performance and make improvements
  • To help build pride, passion and reputation for NWLDC
  • To participate in the Council’s appraisal scheme and to undertake any necessary training and development as identified for the job role
  • To ensure high standards of health and safety practice are maintained in accordance with council policy, including the health and safety and welfare at work of themselves and colleagues.
  • To promote the Council’s Equality and Diversity Policy to ensure service provision and employment practices are non-discriminatory.
  • To undertake any other reasonable tasks appropriate to the grading of the post and as required by the line manager
  • To assist in the event of a civil emergency in any way as instructed

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